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Team Leader, Registration - Skills & Quality

  • Job reference DST/TP/17446/11269
  • Job type Full Time
  • Sector
  • Location Basildon
This vacancy has now expired.

Summary

The Skills and Quality team provide all aspects of training within the teams. They analyse quality, identifying trends and work with individuals to improve quality.

You will be required to lead a team of staff and actively manage the team through our planning and resource tools. You will be a key player in achieving business standards, motivating your team and completing work in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

You will also be responsible for oversight of any offshored functions

Package

  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 9% pension scheme (6% non-contributory & 3% self contribution)
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

Main Responsibilities

  • Skills matrix - Working closely with the operational Team Leaders and Managers, plan and co-ordinate new starter and cross training within the area. Ensure the skills matrix is kept up to date
  • Quality analysis - complete analysis, identify trends and work with operational Team Leaders and Managers to implement solutions
  • Quality commentary - Provide commentary regarding quality and trends as and when required
  • Develop staff - Identify underperforming staff and work with operational Team Leaders and Managers to implement development plans/provide extra training as required
  • Workware - Validate daily figures and challenging unrealistic figures. Completing the weekly plans, Daily Buzz sessions and liaising with Team Managers regarding loading meetings.
  • Managing work and allocating resource - Managing daily workloads and any adhoc requests to ensure that all work is completed within the deadline and to a high standard
  • Operational Checklist Portal - Ensure that your own and your team's OCP checklists are completed accurately and that no tasks are signed off unless complete
  • Staff Appraisals - Support your manager with monthly 1-1s for team members.
  • Management Cover/Support - To provide cover in absence of the manager. Attending managers meetings. Liaise with management team including senior management as required. Attend Project meetings when required. Attend client meetings if required.
  • Team Meetings - Support manager with team meetings and buzz sessions for staff development and engagement.

Ideal Candidate

  • Leadership experience working within SLA & KPI driven environment - Essential
  • Ability to analyse and appraise work, to identify potential areas of concern that could lead to risk
  • Good Verbal reasoning and numeric skills.
  • Relevant experience in the financial industry
  • Internal applicants - IOC Introduction to Securities and Investment
  • Good keyboard skills to include awareness of MS Office packages
  • External applicants will be required to complete the IOC Introduction to Securities and Investment within a 12 month period from joining
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