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Team Leader, Dealing Services

  • Job reference DST/TP/17446/10649
  • Job type Full Time
  • Sector Administration and Operations, Funds/Transfer Agency/Asset Management, Wealth Management/Investment Platforms
  • Location Basildon

Within this role you will oversee the completion of daily and periodic dealing processing including market dealing.

You will be responsible for team development by carrying out regular one to one meetings.

You will also have the opportunity to build and develop professional relationships with DST's key clients, addressing operational issues or queries. DST's clients are are leading financial institutions who provide products such as ISA's and Unit Trusts to their investors.

This all needs to be completed within the set Key Performance Indicators and Service Level Agreements requirements.

Package

  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

Main Responsibilities

  • Responsible for Team's AWD (in house system) work types and non end reports, ensuring these are processed in full to achieve client satisfaction and reduce risk exposure to DST.
  • Staff one to ones
  • Resource planning via AOM (in house system)
  • Contribute to and attend regular team meetings
  • Team development through coaching and mentoring
  • Work closely with the Quality Coaches to ensure quality is maintained within the agreed service levels
  • Carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.

Ideal Candidate

  • Keyboard, Word processing & Excel
  • Excellent verbal & written communication skills
  • Relevant business and/or leadership experience
  • Experience within the Financial Services Industry
  • Ability to work closely with people
  • IOC (or equivalent), or commitment to study within role
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