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Team Leader, Breach Administration

  • Job reference DST/TP/17446/10689
  • Job type Full Time
  • Sector Administration and Operations, Funds/Transfer Agency/Asset Management, Life & Pensions/Insurance, Wealth Management/Investment Platforms
  • Location Basildon
This vacancy has now expired.

A Breach Team Leaders role is varied and a very rewarding. The Breach Team investigates errors where FCA rules have been broken or we fail to comply with the Data Protection Act, on behalf of all DST clients (Management Companies). The team is made up of four teams covering all aspects of breach investigation.

Package

  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

Main Responsibilities

  • Oversight of the administration of all breaches within remit relating to DST business processing and administration, within agreed Service Level Agreements (SLA's) and Regulatory deadlines
  • Liaison between Management Companies, Client Service Managers (CSM's), DST Group Compliance and administration areas, concerning the cause and resolution of breaches
  • Day to day resourcing of a team of up to 12 direct reports using AOM methods
  • Contribute to Team and Department meetings
  • Be a role model by adhering to DST policies and procedures
  • Ensure own and teams regulatory training is completed within timescales
  • Deputise for Team Manager when required
  • Support Manager with 1:1 meetings and RTW
  • Understand the breach escalation process on high profile incidents to avoid cases exceeding the SLA
  • Provide constructive feedback to associates to guide on breach reporting
  • Ensuring culture of TCF adhered to at all times
  • Achieving personal & driving team objectives
  • Alert manager to any trends detected
  • Good knowledge of DST operations and work flows
  • Team focus demonstrated in all relevant activities
  • Responds positively and in a timely manner to internal and external customers
  • Flexible & adaptable at all times in response to the challenging, changing environment

Ideal Candidate

  • Experience of working within the Financial Services Industry, in a fast-moving Operational regulatory environment, where excellent customer care and compliant principles are the norm
  • Detailed knowledge of ISA, Unit Trust administration
  • Basic keyboard skills to include awareness of MS Office packages
  • Good verbal reasoning and numeric skills
  • IOC/CISI or commitment to study for CISI or equivalent
NANorth America
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EMEAEurope, The Middle East & Africa
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