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Senior Telephone Associate

  • Job reference DST/TP/46441/12487
  • Job type Full Time
  • Sector
  • Location Stirling
This vacancy has now expired.

Main Responsibilities

Do you enjoy working with people?

Join us as a Customer Service Telephone Associate based in Stirling

Your personality and passion for working with others is what is important to us at SS&C along with your positive and open approach for delivering exceptional service to our customers in our extremely busy call centre. You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you must be eager to learn and gain new skills. With a positive attitude we will help you achieve your career goals in the future.

Responsibilities

  • Answering inbound customer queries, questions and concerns around the products and services.
  • Deliver great customer service where being patient, having empathy and building rapport with your customer are central to the call.
  • Corresponding with customers through email.
  • Create clear notes on customers' accounts with relevant details.
  • Liaise with other team members and colleagues.

    Inhouse Training
    For your first 4 - 6 weeks with us, you will go through a full training program learning our systems, products, services and how we work with our customers.

    Working Hours

    Full Time Role - 37.5 hours

    Shift work between 8am and 8pm. Only 1-2 weeks of 12-8pm in every 12-16 weeks.

    Most other shifts are 8-4, 9-5 or 10-6

    (During training your hours of work will be 9am - 5pm)

    We also have some amazing benefits including:

  • A starting salary of £16 - 18k (dependant on experience)
  • 20 days holiday (plus bank holidays)
  • Holiday entitlement increases with every year's service up to a maximum of 25 days)
  • A competitive pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Onsite facilities including our canteen, chill out areas and social calendar
  • Discounts for and number of retailers and restaurants

    Skills you require

  • You will have excellent communication skills and a clear telephone voice.
  • You will have the ability able to work independently whilst working in a team.
  • You will be a team player who will ideally have the desire to help others.
  • Ability to work under pressure with an energetic and flexible attitude
  • Excellent verbal, numeric and keyboard skills
  • Good MS application skills

    Ideally we would like you to have:

    Previously worked in a Customer Service role or Contact Centre role

    A Financial or Corporate Background

    Just so you know

    At SS&C we are working from home until it safe to return our offices. If you are successful you might be expected to work from home too, we would advise you at offer stage of these expectations. In normal circumstances we would expect you to work your full hours in the office.

    About SS&C (previously DST)

SS&C Technologies Holdings (NASDAQ: SSNC) is the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with software and solutions to service even the most demanding customers in the financial services and healthcare industries. SS&C owns and operates the full technology stack across securities accounting, front-to-back-office operations, performance and risk analytics, regulatory reporting, and healthcare information processes.

SS&C's trusted and proven technology delivers an unparalleled level of scalable capabilities for the most complex portfolios, the most sophisticated strategies, and the highest volumes of transactions. Through a series of carefully selected acquisitions and organic growth, the breadth and depth of SS&C's expertise in financial services and healthcare technology are unmatched.

Founded in 1986 and headquartered in Windsor, Connecticut, the company is home to 22,000+ employees across 150 office locations in 35 countries globally. With 18,000+ clients spanning across the health and financial services industries, our customer's needs and requirements are always at the forefront of our strategy

For more information, visit the SS&C website at https://www.ssctech.com/

SS&C operates as an equal opportunities employer and we welcome all applications regardless of gender identification, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Offers of Employment

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check.

  • About SS&C (previously DST)

SS&C Technologies Holdings (NASDAQ: SSNC) is the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with software and solutions to service even the most demanding customers in the financial services and healthcare industries. SS&C owns and operates the full technology stack across securities accounting, front-to-back-office operations, performance and risk analytics, regulatory reporting, and healthcare information processes.

SS&C's trusted and proven technology delivers an unparalleled level of scalable capabilities for the most complex portfolios, the most sophisticated strategies, and the highest volumes of transactions. Through a series of carefully selected acquisitions and organic growth, the breadth and depth of SS&C's expertise in financial services and healthcare technology are unmatched.

Founded in 1986 and headquartered in Windsor, Connecticut, the company is home to 22,000+ employees across 150 office locations in 35 countries globally. With 18,000+ clients spanning across the health and financial services industries, our customer's needs and requirements are always at the forefront of our strategy

For more information, visit the SS&C website at https://www.ssctech.com/

SS&C operates as an equal opportunities employer and we welcome all applications regardless of gender identification, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Offers of Employment

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check.

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