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Senior Technical Associate - Operational MI

  • Job reference DST/TP/17446/10669
  • Job type Full Time
  • Sector Management Information
  • Location Basildon
This vacancy has now expired.

This role covers all aspects of the Operational Management Information. Preparation, sending and maintenance of monthly KPI (Key Performance Indicators) and analysis packs. Preparation of ad-hoc report requests and development of existing packs, processes and procedures.


  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

Main Responsibilities

  • Manage written and verbal development requests, working with CSM's/ Clients within the business to ensure optimum outcome.
  • Ensure that all elements of DST data security and transfer policies are followed
  • Assists team members in problem solving
  • Creates and maintains accurate documentation of procedures and methods, applying change control where required.
  • Communicates and negotiates outcomes with internal DST users and management company contacts.
  • Carries out any other duties which are within the employee's skills and abilities whenever reasonably instructed.

Ideal Candidate

Technical Skills

  • Good working knowledge of MS Office (Particularly Excel)

Personal Skills

  • Complex problem solving
  • Excellent analytical and technical skills
  • Effective communication and negotiation
  • Ability to work to tight deadlines
NANorth America
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EMEAEurope, The Middle East & Africa

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