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Senior Technical Associate (Operational Controls)

  • Job reference DST/TP/46441/10679
  • Job type Fixed Term
  • Sector Customer Service
  • Location Stirling
This vacancy has now expired.


* Reference salary based on experience and in line with the ACE salary progression scheme
* 20 Days holiday
* 6% non-contributory pension scheme
* Life Assurance (4 x salary)
* Single person healthcare
* flex benefits scheme

An exciting opportunity has arisen in our Operational Controls Team for an individual who enjoys a varied and fast paced role. This role is like no other in our business and consists of data processing, data cleansing, interrogating data, checking and monitoring data whilst using various tools and systems to do so. The ultimate goal of the team is to reduce the risk to our client. No day is the same in this department and the successful individual will have to enjoy a changing environment, reacting to different challenges and requests from the client and different business areas within DST.

To take responsibility for owning and resolving complex/contentious/legal cases or issues to a satisfactory conclusion and within internal and external processes.

Respond to any technical enquires from internal and external customers in order to provide accurate solutions or advice.

Be involved in projects as required.

Provide training and guidance to individuals to ensure their technical knowledge is at an acceptable level.

Assist and implement improvements to processes.

Analysis of legislation and planned product development to allow successful integration in to the business.

Involvement in testing where required.

Supports the delivery of Service Level agreement targets and performance standards

To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.

Regulatory Requirements

To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled.

To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation.

To comply with the regulatory regimes in which DST operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.

Ideal Candidate

  • Comprehensive knowledge of relevant Products, systems and Procedures
  • Knowledge of current legislation i.e. Data Protection Act, Compliance
  • General organisational business and financial awareness.
  • Understanding of Authority limits where relevant
  • Competence in the application of Quality Assurance process and criteria standards
  • Maintain and implement personal development plan in partnership with immediate manager.
  • Knowledge of the Treating Customers Fairly principles
  • Good Communication skills- oral/written
  • Problem solving and decision making skills over different levels of problems
  • Understanding of the Statements of Principle and Code of Practice
  • Broad knowledge of DST Platforms
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