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Senior Technical Associate, Complaints

  • Job reference DST/TP/46441/10768
  • Job type Fixed Term
  • Sector
  • Location Stirling

Summary

12 MONTH FIXED TERM CONTRACT (External Candidates)
12 MONTH SECONDMENT (Internal Candidates)

Join our Complaints Team based in our Erskine Court office within the Stirling area. The Complaints team oversee the administration of all complaints received by DST for their client. These are resolved by telephone, email or letter, whilst abiding within SLA's and Regulatory requirements. You will join a fast paced environment in a team who take pride in providing first class customer service creating lasting and trusting relationships. We handle Complaints relating to Unit Trusts, Investment Trusts, ISAs, Pensions and Insurance Products across a number of different systems.

Package

* Reference salary based on experience

* 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)

* 6% non-contributory pension scheme

* Life Assurance (4 x salary)

* Single person healthcare

* flex benefits scheme

Main Responsibilities

An excellent opportunity has arisen in Complaints department to work in a customer focused environment. Your primary role will be to investigate, accurately review and resolve customer complaints using your strong resolution and negotiation skills. We are looking for individuals who like to take ownership of the complaint process ensuring they take responsibility from start to finish.

Following processes you will investigate, review and process high volumes of data accurately putting the customer at the forefront of every investigation.

Ideal Candidate

You will be a customer focused individual who enjoys communicating effectively with customers.

You will be a proven problem solver and enjoy doing this and not afraid to overcome objections that might arise.

Due to the nature of the role, you will require experience within financial services and/or complaints handling is essential

You will have an excellent eye for detail and ability to work under pressure within tight timescales

Experience of working within the Financial Services Industry or regulatory environment - Ideally

Knowledge of FCA regulatory environment - Ideally

Offers of Employment

All offers of employment at DST are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

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