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Senior Associate, Platform Error Corrections, Complaints & CGT

  • Job reference DST/TP/57366/12043
  • Job type Full Time
  • Sector Administration and Operations, Wealth Management/Investment Platforms
  • Location Basildon

A fantastic opportunity to join one of the fastest growing and largest employers in Essex!

This role is part of our Platform Servicing Team (Transaction Processing) based in our Basildon location.

It is a technical, interesting and dynamic department with multiple administrative processes undertaken.

Our Senior Associates perform investigations into transactions that have been placed incorrectly and complete corrective activities to resolve the issue.

They issue written correspondence to our customers and also communicate directly via telephone.

They record and report regulatory errors using the appropriate reporting tools.

They investigate complaints on behalf of the customers and provide detailed reports to outline the root cause, impact and remediation activities.

They produce Capital Gains Tax (CGT) reports.

You will receive training on a variety of processes completed by different business areas to enable you to fulfill the role.

You will develop professional internal and external relationships.

You will be joining a great team environment where you will not only develop your skills but also friendships that will last a lifetime.

Package

  • Competitive annual salary
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 9% pension scheme (6% non-contributory & 3% self contribution)
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme
  • Employee discount scheme
  • DST Sports and Social membership
  • On-site canteen
  • Free fresh fruit
  • Free on-site parking
  • Close to both the A127 & A13

Ideal Candidate

  • Excellent Verbal, numeric and keyboard skills
  • Truly customer focused
  • Good accuracy and attention to detail
  • Good communication skills Good organization skills
  • Ability to work under pressure with an energetic and flexible attitude
  • Willingness to successfully adapt to changing demands and conditions. Adapting your behaviour to meet the needs of others as well as yourself
  • Experience in Financial Services Investment Industry.
  • Ability to work to strict deadlines
  • Ability to work on own initiative when required
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