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Senior Associate, Operational Incident

  • Job reference DST/TP/17446/10675
  • Job type Fixed Term
  • Sector Administration and Operations
  • Location Chelmsford
This vacancy has now expired.


Processing for Operational incidents investigation and remediation.

A CSM will manage the Operational incident team with the Team Leader leading a team of Senior administrators. The Operational Incident team will assist in providing stability to existing processes through root cause analysis, leading to controls and procedural updates


  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days) - Pro rata
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

Main Responsibilities

  • Contribute by carrying out investigation, root cause analysis and identifying remedial action required.
  • Cross skilling, including knowledge transfer to ensure continuity of team performance.
  • Working to meet work targets set and following procedures.
  • Ensures high knowledge levels of each core function are achieved and maintained across the Operational Incident Team and linking in with the appropriate technical and quality teams to share knowledge.
  • Working with the team, Team Leader, CSM and Technical Lead in Dealing with new incidents should they arise working closely with other business areas.
  • Ensuring that any Industry Regulatory changes are followed within the team.
  • To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.
  • Provide quality services and meeting the expectations of the customer (internal and external).


All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

  • To be quality driven, aiming for 100% accuracy and timeliness of delivery.
  • To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external).
  • To continuously review processes and practices relating to the role and improvement.
  • To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.
  • To communicate and promote the values which reinforce and support a consistent quality culture.
  • To be accountable for own actions and the actions of the team
  • To support their teams development and champion professional development

Ideal Candidate

  • Good keyboard skills to include awareness of MS Office packages
  • Good Verbal reasoning and numerical skills.
  • Ability to analyze and appraise work, to identify potential areas of concern that could lead to risk
  • Ability to work to strict deadlines.
  • Good accuracy and attention to detail
  • Ability to work on own initiative when required
  • Detailed knowledge of ISA, Unit Trust, OEIC and Investment Trust administration
  • Excellent knowledge of the Platforms environment, Bluedoor
  • Excellent communication and organisation skills
  • CASS training
  • Experience in Financial Services Investment Industry
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