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Senior Associate, FCP Operations

  • Job reference DST/TP/57366/12145
  • Job type Full Time
  • Sector
  • Location Basildon
This vacancy has now expired.

To make relevant updates to the register and respond to customers, IFAs or third parties accordingly.

You must be able to work within strict guidelines and in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

The FCP Operations Team specifically seek to identify the required documents needed to verify clients' identity in accordance with money laundering regulations.


  • Competitive annual salary
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 9% pension scheme (6% non-contributory & 3% self contribution)
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme
  • Employee discount scheme
  • Sports and Social membership
  • On-site canteen
  • Free on-site parking
  • Close to both the A127 & A13

Grade - Senior Associate (S2/I)

Main Responsibilities

  • Managing work queues - Review work queues to ensure work is processed within SLAs for allocated Management companies and any additional work is completed within guidelines set by Team Leader.
  • Responding to enquiries - Ensure that all enquiries and e-mails are responded to in a timely and professional manner.
  • Answering referred work from colleagues - Ensure that all responses given for referred work are clear, unambiguous and answered in good time using the referral template.
  • Compliance samples, projects and procedures - Ensure that any work delegated by Team Leader and/or Line Manager is completed to deadlines set.
  • Training and Development - Take responsibility for own development and provide manager with details of any training required. Ensure that annual regulatory training is completed. Support team members with training/upskilling.
  • IOC Exams - Commence study towards the IOC Introduction to Securities and Investment qualification (Note: This is optional and at the discretion of the individual and their line manager. The qualification is however a pre-requisite for more senior roles within the ACE scheme)
  • Active Operational Management - Ensure that your time is logged correctly on RTM.
  • Completion of Operational Checklist Portal - Ensure that OCP checklists for allocated Management Companies are completed accurately and on-time, if late a reason is provided.
  • Assisting other area - Ensure that Team Leader is aware if own allocated work is light so additional work can be provided. Be willing to assist in other areas / teams as required.

Ideal Candidate

  • IT/Keyboard skills and proficiency in the use of MS Office packages
  • Attention to detail
  • Excellent verbal reasoning and numeric skills
  • Experience in Financial Services
  • Excellent organisational skills
  • Excellent communication skills
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