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Senior Associate, Breach Oversight

  • Job reference DST/TP/57366/11391
  • Job type Fixed Term
  • Sector
  • Location Basildon
This vacancy has now expired.

12 month secondment

This role is to support the Oversight Specialists to ensure that all Breach-related processes, projects and queries are managed effectively between business areas at all times and helping to drive them to conclusion.

  • Provide support to the Breach department as required. Examples might include (but are not limited to); assistance with out of SLA and pending breaches.
  • Support the resolution of Breach external queries.
  • Assist with resolution of Breach root cause contests.
  • Drive down client query volumes by analysing trends from MI and presenting the findings in a Client-friendly format.
  • Identify potential efficiencies within current processes and systems and help drive through to implementation.
  • Help to prepare for audits and client visits/meetings at DST including the Breach Quality Forum.
  • Be confident to walk through and understand the Breach process.
  • Coordination of multi-client communications such as Breach incident Management, generic breach notifications such as the Daily Visual and the Daily Executive Slide.

About the role

  • All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
  • To be quality-driven, aiming for 100% accuracy and timeliness of delivery.
  • Support the resolution of internal Breach contest conversations.
  • To continuously review the Breach Administration processes, practices and management information relating to the quality of the Breach query completion.
  • To efficiently manage change and contribute to improvement in individual, team and company performance.
  • Adhere to defined quality targets for Breach query completion and actively analyse Breach root cause trends to prevent breaches from occurring.
  • To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.
  • To communicate and promote the values which reinforce and support a consistent training and support culture.
  • Knowledge and Technical Skills
  • Specific knowledge, skills and qualifications needed to achieve required performance standards in a role.

The Ideal Candidate

  • Competent in producing professional written communications.
  • Ability to manage own workload, schedule training and self-evaluate.
  • Extensive knowledge of DST products.
  • Proficient in all line of business and surrounding systems.
  • Proficient in the use of Word, Outlook, Excel & PowerPoint.
  • Ability to communicate effectively with a wide variety of stakeholders inclusive of Clients.
  • Level 3 Certificate in Investment Operations (or a commitment to achieving the qualification within two years) Client Money and Assets ICC as an additional or as replacement for the Technical
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