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Senior Associate, Breach Administration

  • Job reference DST/TP/57366/11757
  • Job type Full Time
  • Sector Administration and Operations
  • Location Basildon
This vacancy has now expired.

A Breach team investigator's work is varied and very rewarding. You would be investigating errors resulting in a regulatory or data-protection breach.

You will complete detailed breach reports to explain the issue to the Management Company and DST Management.

You would also Identify the root-cause and suggest improvements in processes where necessary.

The team investigate errors where FCA rules have been broken or we fail to comply with the Data Protection Act, whilst performing administration activities on behalf of our Clients (Management Companies).

The Breach Administration department consists of seven teams, each dedicated to one or more operational departments, such as Client Services (Contact Centre, telephone and written) or Transaction Processing (Dealing and Registration).

  • Grade - Senior Associate (S2)
  • Closing Date - 30th July 2019

Main Responsibilities

The Breach Administration Senior Administrator role includes the following tasks:-

  • Initial notification of the breach to the Client (Part 1) supply sufficient information for the client to understand high-level detail
  • Provision of timely and accurate breach reports for Management Companies to enable them to operate in a compliant manner
  • Process breaches received relating to DST business processing and administration, within agreed Service Level Agreements (SLA's)
  • Establish and compile breach reports including root-cause data to provide Management with analysis and regular feedback (Part 2)
  • Escalate root-cause related issues to prompt the review of procedures and training requirements, to prevent the recurrence of the error, whilst working with the administration areas to review their processes
  • Ensuring that a culture of Treating Customers Fairly (TCF) is adhered to at all times
  • Alert management to any trends detected whilst completing a breach investigation
  • Application of the escalation procedure in the event of serious breaches and potential problem which may impact adversely on the team's ability to meet SLAs and or regulatory requirements

Ideal Candidate

  • Experience in financial services, with a high-level understanding of the regulatory environment in which DST operates
  • Ability to analyse and decipher large quantities of complex information
  • Ability to summarise information both verbally and in writing, whilst establishing through investigation, the root-cause of errors, making recommendations as appropriate
  • Sound investigative, verbal reasoning and numeric skills.
  • Good systems/keyboard skills and knowledge including Microsoft Office packages, such as Word and Excel
  • Ability to work on own initiative and as part of a team
  • Good organisational and planning skills
  • A flexible approach to working hours
Package
  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 9% pension scheme (6% non-contributory & 3% self contribution)
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme
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