** Fixed Term Contract until End of December 2020 **
Processing for Operational incidents investigation and remediation.
A CSM will manage the Operational incident team with the Team Leader leading a team of senior administrators. The Operational Incident team will assist in providing stability to existing processes through root cause analysis, leading to controls and procedural updates
- Grade - Senior Associate (S2)
Package
- Reference salary based on experience and in line with the ACE salary progression scheme
- 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
- 9% pension scheme (6% non-contributory & 3% self contribution)
- Life Assurance (4 x salary)
- Single person healthcare
- Flex benefits scheme
Main Responsibilities
- Contribute by carrying out investigation, root cause analysis and identifying remedial action required.
- Cross skilling, including knowledge transfer to ensure continuity of team performance.
- Working to meet work targets set and following procedures.
- Ensures high knowledge levels of each core function are achieved and maintained across the Operational Incident Team and linking in with the appropriate technical and quality teams to share knowledge.
- Working with the team, Team Leader, CSM and Technical Lead in Dealing with new incidents should they arise working closely with other business areas.
- Ensuring that any Industry Regulatory changes are followed within the team.
- To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.
- Provide quality services and meeting the expectations of the customer (internal and external).
Quality
All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
- To be quality driven, aiming for 100% accuracy and timeliness of delivery.
- To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external).
- To continuously review processes and practices relating to the role and improvement.
- To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.
- To communicate and promote the values which reinforce and support a consistent quality culture.
- To be accountable for own actions and the actions of the team
- To support their teams development and champion professional development
Ideal Candidate
- Good keyboard skills to include awareness of MS Office packages
- Good Verbal reasoning and numerical skills.
- Ability to work to strict deadlines.
- Good accuracy and attention to detail
- Ability to work on own initiative when required
- Excellent communication and organisation skills