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Quality Coach, Breach Administration

  • Job reference DST/TP/57366/11537
  • Job type Full Time
  • Sector
  • Location Basildon
This vacancy has now expired.

The Breach Team investigate errors resulting in a regulatory or data protection breach

The team completed detailed reports to explain the issue to the Management Company and DST Management

They also Identify root cause and suggest improvements in processes where necessary

  • Grade - Technical Expert (P2)
  • Closing date - 31st May 2019

Main Responsibilities

  • Assist with the quality control process for Breach Administration
  • Assist with updating new starter training plans
  • Assist with creating training plan for continuous knowledge and growth
  • Analyse internal feedback to identify knowledge gaps and quality issues across the team reporting findings to Quality Manager
  • Assist with the delivery of training sessions for all staff as and when required
  • Assist Team members in problem solving
  • Assist management team on quality matters and suggest areas for improvement via Quality Manager
  • Actively encourage the use of 'Nelly' within Breach Admin
  • Run feedback reports and provide feedback to team members
  • Monitor client feedback reports using a rag rating and update Quality Manager on areas of concern
  • Run daily reports and assume responsibility of Quality Team OCP
  • Be considered an SME within DST on breach related quality - understanding requirements of the clients

Ideal Candidate

  • Relevant technical experience
  • Ability to analyse and appraise work, to identify potential areas of concern that could lead to risk
  • Experience in financial services investment industry
  • Detailed knowledge of FCA rules & DP Principles
  • Full understanding of CASS and impact on DST as a business
  • Basic keyboard skills to include awareness of MS Office packages
  • Excellent communication skills
  • IOC or commitment to study for IOC or equivalent
  • Commitment to study for training competencies
  • In depth knowledge of Risk Online system & sub category selection process
  • Working knowledge of DST core systems


  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 28 Days holiday including bank holidays (increasing by 1 day for every year's service up to a maximum of 33 days)
  • 9% pension scheme (6% non-contributory & 3% self contribution)
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme
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