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Operational MI - MI Development - Senior Technical Associate

  • Job reference DST/TP/17447/11783
  • Job type Full Time
  • Sector Management Information
  • Location Basildon
This vacancy has now expired.


Providing management information KPI and Analysis packs to our clients, management and other departments across the business, investigating all aspects of the work SS&C carry out including; performance against internal and external quality standards, business analysis and support for ad-hoc queries or projects.

Main Responsibilities

  • Ensuring SS&C meet client expectations in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI).
  • Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Results Areas, both in terms of quality and productivity
  • Respond positively to the goals of the MIS team, support colleagues, and actively add to the success of the overall department
  • To ensure SS&C operationally meet business requirements.
  • Be fully aware of the procedure and process for completing assigned regular duties/tasks.
  • Be fully aware of any client specific procedures
  • Demonstrate a good knowledge of Excel , Powerpoint and other reporting tools.
  • To ensure processes and procedures are appropriately controlled, monitored and documented.
  • To commit to personally putting the customer first and providing an excellent customer service at all times
  • A flexible approach towards overtime when it is required and working hours in general.
  • Ensure that any issues which are identified are escalated in a timely manner.
  • Confidentiality is crucial to the role.

    All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

  • To be quality driven, aiming for 100% accuracy and timeliness of delivery.
  • To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external).
  • To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
  • To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

    To communicate and promote the values which reinforce and support a consistent quality culture.

Ideal Candidate

  • Strong understanding of Microsoft Office software, particularly Excel
  • Complex problem solving
  • Excellent analytical and technical skills
  • Effective communication and negotiation
  • Ability to work to tight deadlines
  • Flexible
NANorth America
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EMEAEurope, The Middle East & Africa

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