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Operational MI - MI Development - Senior Technical Associate

  • Job reference DST/TP/17447/11783
  • Job type Full Time
  • Sector Management Information
  • Location Basildon

Summary

Providing management information KPI and Analysis packs to our clients, management and other departments across the business, investigating all aspects of the work SS&C carry out including; performance against internal and external quality standards, business analysis and support for ad-hoc queries or projects.

Main Responsibilities

  • Ensuring SS&C meet client expectations in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI).
  • Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Results Areas, both in terms of quality and productivity
  • Respond positively to the goals of the MIS team, support colleagues, and actively add to the success of the overall department
  • To ensure SS&C operationally meet business requirements.
  • Be fully aware of the procedure and process for completing assigned regular duties/tasks.
  • Be fully aware of any client specific procedures
  • Demonstrate a good knowledge of Excel , Powerpoint and other reporting tools.
  • To ensure processes and procedures are appropriately controlled, monitored and documented.
  • To commit to personally putting the customer first and providing an excellent customer service at all times
  • A flexible approach towards overtime when it is required and working hours in general.
  • Ensure that any issues which are identified are escalated in a timely manner.
  • Confidentiality is crucial to the role.

    All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

  • To be quality driven, aiming for 100% accuracy and timeliness of delivery.
  • To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external).
  • To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
  • To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

    To communicate and promote the values which reinforce and support a consistent quality culture.

Ideal Candidate

  • Strong understanding of Microsoft Office software, particularly Excel
  • Complex problem solving
  • Excellent analytical and technical skills
  • Effective communication and negotiation
  • Ability to work to tight deadlines
  • Flexible
NANorth America
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EMEAEurope, The Middle East & Africa
APACAsia-Pacific

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