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Lead Associate, Distributor Client Services - 5pm to 10pm

  • Job reference DST/TP/17446/11295
  • Job type Part Time
  • Sector Administration and Operations, Funds/Transfer Agency/Asset Management
  • Location Basildon
This vacancy has now expired.

DCS offer a bespoke service to Distributors, Corporate clients & Nominees as a single point of contact.

Where we offer an improved target turnaround for all enquiries, we provide value add services, increased focus on Relationship Management, STP throughput & electronic settlement, provide equal focus on providing an enhanced retail experience. The ADS role supports this by having a support team available for the electronic transfer of assets & supporting EMX, Calastone, SWIFT, Crest and CTN Net Settlement

Please note this is a 5pm to 10pm shift.


  • Reference salary based on experience
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

Main Responsibilities

  • Ensure DST meets their Clients' expectations, in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI).
  • Complete all control functions and daily monitoring has been completed for all ADS order routing
  • Complete all control functions and daily reconciliation has been completed for all ADS settlement functions
  • Complete updates to the ADS systems following all corporate action events
  • Work with the Manager to drive forward the client services culture of 'VALUED' and be the voice of the customer initiative called 'Putting the client at the heart of…'
  • Responsible for timely completion of all dealing controls inclusive of dilution levies
  • Demonstrate a high level of understanding of all monitored systems and how they link into other departments inclusive of issue resolution where impacts to other departments occur.
  • Actively contribute to team and departmental meetings
  • Be a role model by adhering to all DST policies and procedures

Ideal Candidate

  • Excellent verbal and written communication.
  • Ability to analyse and appraise work, identify potential areas of concern that could lead to risk.
  • Experience in Financial Services Investment Industry
  • Excellent keyboard skills to include good use of MS Office packages.
NANorth America
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EMEAEurope, The Middle East & Africa

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