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Lead Associate, Dealing Services

  • Job reference DST/TP/57366/11701
  • Job type Full Time
  • Sector
  • Location Basildon
This vacancy has now expired.

Within this role you will be responsible for the processing of investment deals (e.g. buying/selling of investments) onto our clients database system on behalf of the Management Companies that DST services, either by post or fax. The Management Companies are leading investment organisations that provide products such as ISA's and Unit Trusts to their customers. Any deals received must be placed on the same day to ensure they get the correct valuation point (VP).

  • Grade - Lead Associate (S3/I)


  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 28 Days holiday including bank holidays (increasing by 1 day for every year's service up to a maximum of 33 days)
  • 9% pension scheme (6% non-contributory & 3% self contribution)
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme

Main Responsibilities

  • Managing work queues - To review AWD work queues to ensure work is processed within SLA's for allocated Management companies and any additional work is completed within guidelines set by Team Leader
  • Responding to queries - Ensure that all queries and e-mails are responded to in a timely manner
  • Clearing NIGO's and answering referred work - Ensure that all NIGO'd work is correct and that all responses given for referred work are clear , unambiguous and answered in good time using the referral template
  • Escalation - Ensure that any work outside SLA or any error found or made is reported to team leader. Ensure that any serious errors are reported to line manager in line with the published escalation process
  • Training and Development - Take responsibility for own development and provide manager with details of any training required. Ensure that annual regulatory training is completed
  • IOC Exams - To work towards completing the first IOC exam, if not already obtained. Committing to study sessions and the input of additional hours to home study
  • AOM - Ensure that RTM is logged correctly
  • Completion of Operational Checklist Portal - Ensure that OCP checklists for allocated Management Companies are completed accurately and on-time, if late a reason is provided.
  • Assisting other area - Ensure that Team Leader is aware if own allocated work is light so additional work can be provided. Be willing to assist in other areas / teams as required
  • Subject Matter Expert - If you are selected as an SME for a process, ensure procedures and training material is kept up to date and support line manager with any audits or walkthroughs as needed
  • Late shift requirements - Learn requirements of Dealing late shift to cover this when required as part of the rota

Ideal Candidate

  • Administration and/or data processing experience gained within a corporate, deadline-driven environment
  • Experience in Financial Services Investment Industry
  • Good keyboard skills to include basic Word, Excel and Outlook
  • Ability to work to strict deadlines and follow strict processes
  • Highly numerate with good accuracy and attention to detail
  • Organised and able to work on own initiative when required
  • Good communication skills including a good telephone manner
  • Flexible approach to working pattern
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