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Investment Enquiries Professional

  • Job reference DST/TP/17447/12137
  • Job type Full Time, Part Time
  • Sector
  • Location Chelmsford

Summary

Are you passionate about customer service? Do you have a passion to learn something technical within the Finance Industry?

Our Call Centre is not like any other. We are responsible for servicing leading investment clients, and their customers, answering technical enquiries on Investment products. We pride ourselves on excellent communication, attention to detail and our drive to be the best we can be. We are passionate about what we do and therefore looking for people that have excellent customer service skills from a technical/fast paced environment, a high level of attention to detail, but most of all a passion to learn our business and provide the best customer experience possible.

Package

  • 20 days holiday (plus bank holidays)
  • Holiday entitlement increases with every year's service up to a maximum of 25 days)
  • A competitive pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Onsite facilities including our canteen
  • Discounts for and number of retailers and restaurants

Main Responsibilities

You will be responsible for answering incoming telephone queries form a wide variety of callers, and support account servicing questions, where multitasking skills are put to the test. There is a technical element to this role, but our full training programme will cover everything you need to know. all we ask is that you have a willingness to learn.

This is a fast paced role that will provide you with a fantastic understanding of the Investment industry, and strengthen your customer service skills.

Ideal Candidate

  • Customer services experience, either face to face or over the phone within a fast paced environment, ideally with a technical or financial aspect to it.
  • Excellent customer service skills, including the ability to learn how to respond to complex customer queries
  • Organised and able to work on own initiative when required
  • Experience of learning in house systems
  • Ability to work quickly, under pressure
NANorth America
Join us
EMEAEurope, The Middle East & Africa
APACAsia-Pacific

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