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German Speaking - Senior Policy Administrator (Life & Pensions)

  • Job reference DST/TP/57366/11677
  • Job type Full Time
  • Sector Administration and Operations, Life & Pensions/Insurance
  • Location Basildon

The Senior Policy Administrator works within a dynamic team responsible for the provision of Customer Service and Policy Administration to our UK & German clients Life and Pension policy owners, and their financial advisers.

  • Grade - Senior Associate (I/S2)
  • Closing date - 2nd September 2019
  • German Language - written and verbal (essential)

Main Responsibilities

  • Process all administration requirements for our clients and their Policy holders
  • Work to meet challenging Service Level Agreements in a busy environment whilst maintaining quality standards
  • Deal with correspondence (email or written) and phone calls in a professional and efficient manner. Responses must be of a consistently high standard.
  • Contribute to the promotion of a friendly and professional image to customers and colleagues.
  • Contact customers by telephone, e-mail or letter to resolve queries / obtain information
  • Manage workload and work queues in a timely and accurate manner

Ideal Candidate

  • German Language - written and verbal (essential)
  • Excellent administration, planning and organizational skills
  • Commitment to providing excellent Customer Service
  • Excellent communication skills, both written and verbal, with the confidence to engage with internal colleagues and external clients
  • Strong attention to detail

Package

  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 9% pension scheme - (6% non-contributory & 3% self contribution)
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme
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