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Financial Services Apprenticeships in Customer Service Roles

  • Job reference DST/TP/46441/10722
  • Job type Fixed Term
  • Sector
  • Location Stirling
This vacancy has now expired.

Summary

A number of Apprenticeship opportunities exist in our Contact Centre based in Stirling, this particular opportunity sits in our Communication Team..

Apprentices in our Communications team hold telephone-based roles, answering customer queries and dealing with requests regarding their investments, such as pensions and ISA's.

These opportunities provide excellent training and industry knowledge, and are the perfect platform, from which to launch your career within Financial Services.

Package

A fantastic opportunity to join one of the largest employers in Stirling! Join us as an Apprentice with full training and support from day one!

DST offers a fully paid Apprenticeship leading to an NVQ Level 2 or 3 in 'Providing Financial Services' and the first paper of the globally recognised IOC qualification! All training is via E -Portfolios/webinar/on the job. No attendance at college is needed and you will be amongst many other current and former Apprentices, so with great support! Upon successful completion of your Apprenticeship an internal development scheme awaits you at DST, and with it, the ability to climb the career ladder further!

Starting salary of £12,500

Fully paid training and qualifications

6% non-contributory pension scheme

Life Assurance (4 x salary)

Single person healthcare

Flex benefits scheme

Discount scheme

DST Sports and Social membership

On site canteen

Main Responsibilities

A number of Apprenticeship opportunities exist in our Contact Centre based in Stirling, this particular opportunity sits in our Communication Team..

Apprentices in our Communications team hold telephone-based roles, answering customer queries and dealing with requests regarding their investments, such as pensions and ISA's.

These opportunities provide excellent training and industry knowledge, and are the perfect platform, from which to launch your career within Financial Services.

Ideal Candidate

  • GCSE/ Standard Grade or equivalent in Mathematics and English Language Grade C or above (essential)
  • A good telephone manner and excellent verbal communication skills
  • A strong command of spelling and grammar, with a good eye for detail and accuracy.
  • Good general computer skills including basic Word, Excel and email (plus any experience of using an in-house database is a bonus)
  • The ability to work to daily/weekly deadlines and follow strict processes
  • Above all, the desire to learn and an eagerness to begin a career in the financial services sector!

All offers of employment at DST are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

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