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Customer Service Telephone Associate

  • Job reference DST/TP/46441/12055
  • Job type Full Time
  • Sector Wealth Management/Investment Platforms
  • Location Chelmsford
This vacancy has now expired.

Summary

Join us as a Customer Service Telephone Associate based in Chelmsford

Be the voice to our customers when they call our Contact Centre. Your personality is what is important to us at DST along with your positive and open approach with a passion for delivering exceptional service to our customers in our extremely contact centre. You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you must be eager to learn and gain new skills. With a positive attitude we will help you achieve your career goals in the future.

Package

Rewards

  • 20 days holiday (plus bank holidays)
  • Holiday entitlement increases with every year's service up to a maximum of 25 days)
  • A competitive pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Onsite facilities including our canteen, chill out areas and social calendar
  • Discounts for and number of retailers and restaurants
  • Join our fun committee.

Main Responsibilities

Responsibilities

  • Deal with incoming calls from FA's/advisers/Policy holders and third parties meeting the agreed accuracy and quality standards. This may be across a wide range of products and processes.
  • Achieves/ works towards individual targets.
  • Record notes of conversations.
  • Liaise with other team members and colleagues.
  • Deal with customer data ethically and in accordance with Financial conduct requirements and in line with treating customers fairly.
  • To be quality driven and 100% accurate.

Ideal Candidate

Join us as a Customer Service Telephone Associate based in Chelmsford

Be the voice to our customers when they call our Contact Centre. Your personality is what is important to us at DST along with your positive and open approach with a passion for delivering exceptional service to our customers in our extremely contact centre. You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you must be eager to learn and gain new skills. With a positive attitude we will help you achieve your career goals in the future.

NANorth America
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EMEAEurope, The Middle East & Africa
APACAsia-Pacific

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