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Customer Service Telephone Associate

  • Job reference DST/TP/46441/11031
  • Job type Full Time, Part Time
  • Sector
  • Location Stirling
This vacancy has now expired.


Customer Service Senior Associates - Permanent Opportunities in our Communication Centre - Stirling

Full time or part time openings available

Do you have the enthusiasm and passion to provide excellent customer service?

Why not kick start your career at DST Systems?

We are looking for bright & enthusiastic individuals to take up an exciting opportunity in our fantastic team, based in our communication centre in Stirling.

DST Systems are currently recruiting for Communication staff based in our Erskine Court Office. We are looking for customer focused individuals with a CAN DO attitude. If you a natural people person who enjoys solving problems, listening to customers and making sure you are always asking the right questions to get the right answers then this could be the job for you.

DST Systems are a forward thinking company that offers competitive salaries, generous holidays, healthcare and a great flexible benefit scheme


  • Competitive salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

Main Responsibilities

This is a pivotal telephone based role to provide an effective and efficient service to one of DST'S biggest client's via telephone communication enhancing and confirming our reputation as a truly customer focused company.

Full Time Role - 37.5 hours

Shift work between 8am and 8pm. Only 1-2 weeks of 12-8pm in every 12-16 weeks.

Most other shifts are 8-4, 9-5 or 10-6

Part Time Role (25 or 30 hour contracts available)

9.30am - 2.30pm or 9.30am - 3.30pm or 12 -5pm

We are currently looking for individuals who come from all kinds of backgrounds and experience but have a passion for building relationships and have the ability to listen and understand what our customer's needs are. We take pride in the way we approach our clients always offering solutions and thinking out of the box.

Your personality is what is important to us along with your positive and open approach with a passion for delivering exceptional service to our clients in our extremely busy site where the atmosphere is very lively. We love to develop, support and give full training to our staff so you must be eager to learn and gain new skills. With a positive attitude we will help you achieve your career goals in the future.

Main Responsibilities:

First point of contact via telephone/ email to our clients

Dealing with existing clients and partners answering queries

Listen and resolve client queries

Take notes of conversations

Additional Responsibilities: Complete any other appropriate ad hoc tasks as directed by the Management Team

Ideal Candidate

Skills you require:

You will have excellent communication skills and a clear telephone voice.

You will have the ability able to work independently whilst working in a team.

You will be a team player who will ideally have the desire to help others.

Ability to work under pressure with an energetic and flexible attitude

Excellent verbal, numeric and keyboard skills

Good MS application skills

Ideally we would like you to have:

Previously worked in a Customer Service role or Contact Centre role

A Financial or Corporate Background

About DST

DST Systems, Inc. (NYSE: DST) is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We assist clients in transforming complexity into strategic advantage by providing tools and services to help them stay ahead of and capitalize on ever-changing customer, business and regulatory requirements in the world's most demanding industries. For more information, visit the DST website at

DST operates as an equal opportunities employer and we welcome all applications regardless of gender identification, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Offers of Employment

All offers of employment at DST are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

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