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Customer Service Senior Associate

  • Job reference DST/TP/46441/12243
  • Job type Fixed Term
  • Sector Administration and Operations
  • Location Stirling
This vacancy has now expired.

Join us as a Customer Service Associate based in Stirling

(12 month Fixed Term Contract - we are currently interviewing for this position)

Your personality is what is important to us at DST along with your positive and open approach with a passion for delivering exceptional service.

In this administration role you will provide a good customer service by accurately processing and authorising a variety of customer transactions, including complex and non-standard transactions. This will be processed within agreed service levels and approved financial authority levels where appropriate.

You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you must be eager to learn and gain new skills. With a positive attitude we will help you achieve your career goals in the future.

  • Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
  • Processing non-standard or complex transactions/calculations, including manual processing where required, ensuring that you treat our customers fairly.
  • Contacts customers by telephone, e-mail or letter to resolve queries/obtain information
  • Supports and takes an active role in service improvement/process improvement initiatives or projects as required
  • Assists management team where appropriate
  • Keeps own knowledge of processes, products and appropriate regulation up to date
  • Achieves agreed performance levels
  • Implements and maintains personal development plan, and is proactive in own self development

    The Rewards

    In return for your loyalty & commitment, you'll receive your competitive salary as well as our exclusive rewards package that offers flexibility and choice. Highlights include:

  • 20 days holiday (plus bank holidays)
  • Holiday entitlement increases with every year's service up to a maximum of 25 days)
  • A competitive pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Onsite facilities including our canteen, chill out areas and social calendar
  • Discounts for and number of retailers and restaurants - Exclusive high street discounts

    What you'll need?

  • The ability to be a team player and put yourself in our customer's shoes.
  • An eye for detail who enjoys working with data
  • Good keyboard skills, and familiar with Microsoft word and excel.
  • Good call handling skills
  • Good organisation and time management skills to prioritise workloads.
  • Good analytical, problem solving and decision making skill
  • Good communication and mathematical reasoning skills (5 GCSE's or equivalent)

Who we are - About SS&C (previously DST)

Headquartered in Windsor, Connecticut, SS&C serves a worldwide clientele through a global network of offices. We are publicly listed on the NASDAQ (SSNC) and remain exclusively focused on the investment management and financial services industries.

SS&C has been helping investment and financial firms of all types gain that advantage for more than 30 years. Grounded in our deep knowledge and understanding of your business, our technology-powered solutions and services help you run your operations more efficiently, compete more effectively and grow more profitably.

For more information, visit the SS&C website at https://www.ssctech.com/

SS&C operates as an equal opportunities employer and we welcome all applications regardless of gender identification, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Offers of Employment

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

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