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Customer Service Apprentice - Financial Services

  • Job reference DST/TP/63046/12387
  • Job type Full Time, Part Time
  • Sector
  • Location Basildon

Apprentices in our Client Services team hold telephone-based roles, answering customer queries and dealing with requests regarding their investments, such as pensions and ISA's.

These opportunities provide excellent training and industry knowledge which is the perfect platform to launch your career within Financial Services.

Package

A fantastic opportunity to join one of the fastest growing and largest employers in Essex! Join us as an Apprentice with full training and support from day one!

SS&C (DST) offers a fully paid Level 2 apprenticeship in the capacity of Investment Operations Administrator. At DST we further strengthen this apprenticeship by including the Level 1 Introduction to Securities and Investment unit, part of the globally recognised and respected, IOC Qualification.

No attendance at college is needed. Successful candidates will join many other current and former SS&C (DST) Apprentices, as well as experienced team members, all of whom offer a great support network.

Upon successful completion of your Apprenticeship (usually achieved in 18 months) an internal development scheme awaits you at DST, and with it, the ability to climb the career ladder further!

In return for your commitment, you will ofcourse receive your salary as well as enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include:

  • 20 days holiday (plus 8 days for bank holiday)
  • A competitive pension scheme
  • Life Assurance
  • Large, modern canteen as well as onsite coffee shop
  • Free onsite car park
  • Dress down (Smart casual)

Ideal Candidate

We are looking for ambitious, motivated individuals who have the desire to learn and who would like to gain the opportunity to begin a career within the financial services sector.

The requirements for this position are as follows:

  • GCSE Mathematics and English Language Grade 4 / C or above (essential)
  • A good telephone manner and excellent verbal communication skills
  • A strong command of spelling and grammar, with a good eye for detail and accuracy
  • Good general computer skills including basic Word, Excel and email (experience of using an in-house database would be a bonus)
  • The ability to work to daily/weekly deadlines and follow strict processes
  • Candidates must be prepared to study for exam/s alongside developing their skills within the working environment
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