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Associate, Platform Error Corrections (Apprenticeship)

  • Job reference DST/TP/57366/11821
  • Job type Full Time
  • Sector Administration and Operations, Apprenticeship, Customer Service, Wealth Management/Investment Platforms
  • Location Basildon
This vacancy has now expired.

A fantastic opportunity to join one of the fastest growing and largest employers in Essex! Join us as an Apprentice with full training and support from day one!

DST offers a fully paid Level 3 Apprenticeship

This includes all 3 levels of the globally recognised and respected IOC qualification

You will be enrolled into a work-based training programme, designed around the role you will carry out, where your training and development is provided as a combination of :

  • on the job training
  • E-Portfolios
  • Webinars
  • Assessment
  • qualifications

No attendance at college is needed. Successful candidates will join many other current and former DST Apprentices, as well as experienced team members, all of whom offer a great support network.

Upon successful completion of your Apprenticeship (achieved in 18 - 24 months) an internal development scheme awaits you at DST, and with it, the ability to climb the career ladder further!

The role:-

  • Error correction investigation for any deals placed incorrectly where either Error corrections, IT or CRM area have caused the error
  • Raise appropriate Risk On Line work where an error is identified to ensure appropriate investigations are carried out by Department Causing error.
  • Complete required Error Correction templates to advise of required amendments to ensure clients are not disadvantaged by error.
  • Carry out calculations to understand how to correct clients' accounts and key in amendments to the system
  • Responding to referrals from the offshore team
  • Completing final resolution letters to clients to confirm the relevant corrections have been made
  • Respond to client complaints and contact clients and partner's to discuss these complaints
  • Follow up on any responses from clients in regards to complaint letters that have been issued.
  • Produce Capital Gains tax summary reports for clients

Grade - Level 3 Apprentice (J/S1)

Package

  • Starting salary of £15,600 followed by regular reviews and increases, leading to £18,900 once complete
  • Fully paid training and qualifications
  • Contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme
  • Discount scheme
  • DST Sports and Social membership
  • On site canteen

Main Responsibilities

  • To ensure DST operationally meet business requirements. Retain strong focus on professional standards and results, which directly contribute and impact on business targets.
  • Develop and improve client relations with specific emphasis on client and investor satisfaction. Analysis of complaints to understand where feedback can be provided to improve the client experience.
  • To provide an effective and efficient service function to customers, by any appropriate means of communication, to greatly enhance our reputation as a truly customer focused company.
  • Respond positively to the goals of the team, support colleagues, and actively add to the cusses of the overall Error Corrections team.
  • Attend and actively contribute to team meetings
  • Be prepared to achieve and strive to exceed minimum standards in line with KPIs, SLAs and Key Results areas, both in terms of productivity and quality (accuracy of information given and the language used in letters)
  • To commit to personally putting the customer first and providing an excellent customer service at all times.
  • Develop an understanding of all client profiles/products to be able to deliver outstanding customer service.
  • Must actively seek and respond to feedback. Use service failures both internally and externally as an educator to improve our process, procedures and overall service to the customer.
  • Managing work queues and work day. To review work queues to ensure work is processed with SLA and any additional work is completed within guidelines set by Team Leader.
  • Responding to queries. Ensure that all queries and emails are responded to in a timely manner.
  • Training and development. Take responsibility for own development and provide the manager with details of any training required. Ensure that annual regulatory training is completed.
  • Completing of daily reporting, ensure checklists are completed accurately and on time.
  • Contested Errors. To be undertaken and completed in a timely manner
  • To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed

Ideal Candidate

  • Excellent Verbal, numeric and keyboard skills
  • Truly customer focused
  • Good accuracy and attention to detail
  • Good communication skills Good organization skills
  • Ability to work under pressure with an energetic and flexible attitude
  • Willingness to successfully adapt to changing demands and conditions. Adapting your behaviour to meet the needs of others as well as yourself
  • Experience in Financial Services Investment Industry
  • Ability to work to strict deadlines
  • Ability to work on own initiative when required
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