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Administrator, Written Enquiries

  • Job reference DST/TP/57366/12157
  • Job type Contract
  • Sector Administration and Operations, Wealth Management/Investment Platforms
  • Location Chelmsford
This vacancy has now expired.

A fantastic opportunity to join one of the fastest growing and largest employers in Essex!

This role is part of our Platform Written Enquiries team and is an excellent starting point in the financial administration world.

The team work closely with most business areas within WMI, including Platform Dealing, CRM and Finance Teams, meaning we have strict deadlines to ensure SLA's are met. The team act as a hub for all business areas, utilising a specialised matrix to assist each business area in providing a consistent, professional service to the client.

You will receive training on a variety of processes completed by different business areas to enable you to answer the enquiries.

You will develop professional internal and external relationships.

You will be joining a great team environment where you will not only develop your skills but also friendships that will last a lifetime.


  • Competitive annual salary
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 9% pension scheme (6% non-contributory & 3% self contribution)
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme
  • Employee discount scheme
  • DST Sports and Social membership
  • On site canteen
  • Located close to Chelmsford City centre
  • Close to local bus and train services
  • Close to public car parking facilities
  • Contract - 12 Month Fixed Term Contract
  • Grade - Senior Associate (S2/I)

Main Responsibilities

The Written Enquiries Team is an excellent starting point in the financial administration world, as they are required to have a broad understanding of all financial matters, whether it is dealing, client money, deceased accounts or commission queries.

  • All associates are required to be competent in a variety of areas across the business and build professional internal and external relationships
  • You will develop a high level of understanding of client money rules and internal procedures, along with good verbal and written skills, as well as a high level of attention to detail
  • you will be provided with side by side training over a 4-6 week period, ensuring knowledge and skills are at the desired level before processing solo

Ideal Candidate

  • Strong written and interpersonal skills
  • Excellent analytical skills
  • Good personal organisational skills
  • Excellent Communication skills
  • Intermediary knowledge of EXCEL and WORD
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