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Administrator

  • Job reference DST/TP/57366/12009
  • Job type All
  • Sector Administration and Operations
  • Location Chelmsford

A fantastic opportunity to join one of the fastest growing and largest employers in Essex!

This role is part of our Client Services Written Enquiries team and is an excellent starting point in the financial administration world.

Our administrators provide a bespoke letter response to our clients, Independent Financial Advisors (IFA's), investors and other financial institutions.

The team are responsible for providing an effective & efficient service, mostly by post, but by any appropriate means of communication, to greatly enhance our reputation as a truly customer focused Company.

You will receive training on a variety of processes completed by different business areas to enable you to answer the enquiries.

You will develop professional internal and external relationships.

You will be joining a great team environment where you will not only develop your skills but also friendships that will last a lifetime. We hold internal incentives to reward work on a weekly/monthly basis, as well as lots of external social events such as football, bowling, meals and end of the month (pay day) team nights out.

Package

  • Competitive annual salary
  • 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
  • 9% pension scheme (6% non-contributory & 3% self contribution)
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme
  • Employee discount scheme
  • DST Sports and Social membership
  • On site canteen
  • Located close to Chelmsford City centre
  • Close to local bus and train services
  • Close to public car parking facilities

Main Responsibilities

  • Within this role you will be trained to have a high level of understanding of client money rules and internal procedures, along with good verbal and written skills, and a high level of attention to detail.
  • You will gain a great understanding of the different investment products we work with
  • You will attend and actively contribute to team meetings
  • Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Results Areas, both in terms of and productivity - both on accuracy of data input & information given to the customer.
  • Assist every area of the business to improve overall customer service
  • To commit to personally putting the customer first and providing an excellent customer service at all times
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