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Part Time - Customer Service Telephone Senior Associate

  • Job reference IFDS/TP/32427/10031
  • Job type Part Time
  • Sector
  • Location Stirling


This role requires 20 - 25 hours per week between 9.30am and 2.30 pm Monday - Friday.

The Contact Centre is the Customer Service Centre, which offers a wide range of services to meet the needs of our clients and their customers. A Senior Associate deals with telephone customer queries and requests on behalf of our Management companies.


A fantastic opportunity to join this fast-growing, global financial services company with full training and support from day one!

  • Pro-Rata salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (Pro-Rata and increasing by 1 day for every year's service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme

Main Responsibilities

  • To provide an effective & efficient service function to customers, mostly by telephone, but by any appropriate means of communication, to greatly enhance our reputation to greatly enhance our reputation as a truly customer focused Company.
  • Respond positively to the goals of the Contact Centre, support colleagues, and actively add to the success of the overall Contact Centre.
  • Attend and actively contribute to team meetings.
  • Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer.
  • Assist every area of the business to improve overall customer service.
  • To commit to personally putting the customer first and providing an excellent customer service at all times.

Ideal Candidate

  • Ideally customer service experience either face to face or over the phone.
  • Experience in an office based/corporate environment.
  • Excellent customer service skills including the ability to learn how to respond to complex customer queries.
  • Organised and able to work on own initiative when required
  • Good communication skills (essential)
  • GCSE Mathematics and English Language Grade C or above.
NANorth America
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EMEAEurope, The Middle East & Africa

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