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DMD Output Senior Associate

  • Job reference IFDS/TP/17447/7066
  • Job type Full Time
  • Sector Administration and Operations
  • Location Chelmsford
This vacancy has now expired.

Summary

PLEASE NOTE:

This role will require shift patterns to cover the following hours:

10am to 6pm

The DMD division is broken down into three parts, Input, Document Despatch and Banking.

Document Despatch (Output) are responsible for rejection letter writing, legal and money laundering document matching and distribution and centralised printing.

Centralised printing is responsible for all correspondence printing and related processes within DMD in line with IFDS's and regulatory guidelines.

Package

* Reference salary based on experience and in line with the ACE salary progression scheme
* 20 Days holiday (increasing by 1 day for every year's service up to a maximum of 25 days)
* 6% non-contributory pension scheme
* Life Assurance (4 x salary)
* Single person healthcare
* flex benefits scheme

Main Responsibilities

PLEASE NOTE:

This role will require shift patterns to cover the following hours:

  • 10am to 6pm

The DMD division is broken down into three parts, Input, Document Despatch and Banking.

Document Despatch (Output) are responsible for rejection letter writing, legal and money laundering document matching and distribution and centralised printing.

Centralised printing is responsible for all correspondence printing and related processes within DMD in line with IFDS's and regulatory guidelines.

  • Service Delivery ensuringIFDS meets and aims to consistently exceed client expectation in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI)
    • All client correspondence is printed/Reconciled and dispatched within the agreed SLA.
    • All correspondence is quality checked before mailing out.
    • All print/production figures are accurately recorded
    • To operate Xerox printing machines
    • Cheque Printing Process in line with APAC's standards
  • Develop and Improve Communication to work closely with the Team Leader to ensure all correspondence including cheque output are handled accurately and within the agreed SLA's and regulatory timescales.
  • Process Management to ensure processes and procedures are appropriately adhered to. Working with Peers to improve overall processes and quality within the department.

Key Performance Areas:

  • SLA's are adhered to.
  • Clearly defined and documented processed and procedures adhered to.
  • Personal productivity and quality targets are met.
  • Performance KPI targets are met

Ideal Candidate

  • Intermediate keyboard skills to include awareness of MS Office packages. (Essential)
  • Good Verbal reasoning and numeric skills. (Essential)
  • Good accuracy and attention to detail (Essential)
  • Flexible/adaptable to varying workloads/priorities (Essential)

NANorth America
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EMEAEurope, The Middle East & Africa
APACAsia-Pacific

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