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DMD Output Senior Associate

  • Job reference IFDS/TP/17446/9842
  • Job type Fixed Term
  • Sector Administration and Operations
  • Location Chelmsford
This vacancy has now expired.


This role will require shift pattern to cover the following hours:

  • 9am to 5pm

The Document Management division is situated near the Sainsbury's Superstore in Springfield Chelmsford, next to the A12.

The DMD office is broken down into three parts, Input, Document Despatch and Banking.

Document Despatch (Output) are responsible for rejection letter writing, legal and money laundering document matching and distribution and centralised printing.

Within this role you will carry out daily duties around the DMD Archiving and act as a supporting role within DMD Document Despatch.


* Reference salary in line with the IFDS apprentice scheme.

* 28 Days holiday (inclusive of bank holidays)

* 6% non-contributory pension scheme

* Life Assurance (4 x salary)

* Single person healthcare

Main Responsibilities

  • Centralised printing is responsible for all correspondence printing and related processes within DMD in line with IFDS's and regulatory guidelines.
  • You will prepare archiving boxes ready for secure destruction or archiving at 3rd party supplier, seal and check boxes and load Yorks ready for collection.
  • You will index and update spreadsheets to keep a clear audit of all boxes.
  • You will complete reconciliations of all work on and off site
  • All despatch/archiving stats & figures are accurately recorded and sent to finance each month
  • Ordering via Iron Mountain retrieval system box recalls and sending offsite.
  • Re-file all client documentation on a daily basis received from the processing teams
  • Support searches for misplaced documentation
  • Transport archive boxes from office areas to archive room and provide assistance moving boxes when required for individuals
  • Ensure boxes are stored correctly and do not exceed standardised weight
  • Support the checking of client destruction boxes ensuring all documentation is signed and completed correctly.
  • Support Team Leader in Ad hoc projects involving archiving and fast mail handling as and when required.
  • Develop a good working relationship with 3rd party suppliers such as Iron Mountain/Thames Shredding as well as internal teams within IFDS

Key Performance Areas:

  • SLA's are adhered to.
  • Clearly defined and documented processed and procedures adhered to.
  • Personal productivity and quality targets are met.
  • Performance KPI targets are met

Ideal Candidate

  • Basic keyboard skills to include experience of MS Office packages.
  • Good Verbal reasoning and numeric skills.
  • Good accuracy and attention to detail
  • Ability to work on own initiative when require
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